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How We Protect Your Privacy

Your account and payment details stay secure with us. We've built privacy controls into every part of harapan77 — from deposit verification through DANA, OVO, GoPay and QRIS…

Account data encryptedPayment details protectedYour control over your information
harapan77 How We Protect Your Privacy
REACH US ANYTIME

Contact Us About Your Privacy

Team online

Live Chat

Open your account and head to the support bubble at the bottom right. Our team in Yogyakarta responds to privacy questions during lobby hours, seven days a week.

Email Support

Send your privacy request to [email protected]. Include your account username and a description of your request. We reply within two business days.

Account Settings

Log into your harapan77 account, go to Settings > Privacy, and you'll see your data preferences and download options right there.

HOW WE OPERATE

Privacy Practices That Earn Trust

Payment Encryption

When you deposit via DANA, OVO, GoPay or QRIS, your transaction details are encrypted end-to-end. We never store your full payment credentials — only a verified token linked to your account.

Withdrawal Verification

Before we send your winnings to your bank or e-wallet, we confirm your identity. This protects you from unauthorised access and keeps fraudsters out of your account.

Cookie & Tracking Policy

We use cookies to keep you logged in and to remember your game preferences. You can manage cookie settings in your browser; disabling them may limit some lobby features.

Data Retention

Your account data stays with us as long as your account is open. Once you close it, we keep records for the period required by local law, then securely delete them.

Third-Party Sharing

We share data only with payment processors and anti-fraud partners to protect your account. We never sell or lease your information to marketers or data brokers.

Your Rights

You can request a copy of your data, ask us to update it, or request deletion — where local law permits. Contact [email protected] with your request and we'll respond within 14 days.

Privacy & Your Account

When you open an account, we collect your name, email, phone number, date of birth and address. During deposits via DANA, OVO, GoPay or QRIS, we also collect transaction records. We do not ask for your password or full payment card details — only a secure token.

We retain your account data for the period required by Indonesian law and to settle any outstanding payouts or disputes. After that window, all personal information is permanently deleted. You can request early deletion where local law permits.

We share data only with licensed payment processors, banks and anti-fraud services necessary to process your deposits and withdrawals. We never sell your information to advertisers, data brokers or third-party marketing firms.

Your payment details are encrypted during transmission and storage. We use tokenisation — meaning we don't store your actual card or wallet credentials, only a secure reference. Your bank or e-wallet provider handles the final verification.

Yes. Log into your account, go to Settings > Privacy > Download My Data, or email [email protected] with your request. We'll send you a file of all data linked to your account within 14 days.

Change your password immediately. Then contact our support team via live chat or email [email protected]. We'll review your login history, verify your identity and restore your account to full security.

Yes, we use cookies and similar tracking on web and mobile to keep you logged in and improve your lobby experience. You can disable cookies in your device settings, but some features may not work as expected.